Assistant Director of Food & Beverage

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our 'power of we' culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Hard Rock Hotel

Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star's mansion.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Many of our Leadership positions are bonus eligible

What We're Looking For:

A hands-on and business-minded food and beverage leader who drives operational excellence, team performance, and exceptional guest experiences across multiple dining venues. This role balances strategic thinking with day-to-day execution, leading teams, optimizing financial performance, and partnering with culinary and operational leaders to deliver consistent, high-quality service.

Who You Are:

• A collaborative leader who develops talent, drives accountability, and inspires high-performing teams

• A service-focused operator who balances guest experience, financial performance, and operational efficiency

• A financially savvy decision-maker who uses data and performance metrics to drive results

• A proactive problem-solver who effectively manages competing priorities in a fast-paced environment

• A strong relationship builder who partners effectively with culinary, operational, and hotel leadership teams

• An adaptable leader who continuously seeks opportunities to improve quality, service, and profitability

What You Will Do:

• Lead daily food and beverage operations across restaurants, lounges, bars, room service, and other dining venues to ensure exceptional guest experiences and operational excellence

• Direct, coach, and develop managers and team members, fostering a culture of accountability, engagement, and service excellence

• Partner closely with Culinary leadership to ensure seamless execution of food and service standards, menu initiatives, and overall guest satisfaction

• Monitor operational performance and implement strategies to improve quality, efficiency, and financial results

• Analyze sales, labor, cost, revenue, and profitability metrics and take action to support business objectives

• Lead labor management efforts, including staffing strategies, scheduling oversight, and productivity optimization

• Oversee inventory management, purchasing practices, and cost-control initiatives to maximize profitability while maintaining quality standards

• Participate in budgeting, forecasting, and financial planning activities while supporting achievement of departmental goals

• Address guest concerns and lead service recovery efforts to strengthen guest satisfaction and loyalty

• Ensure compliance with food safety, sanitation, alcohol service, and regulatory requirements

• Champion operational consistency, process improvement, and continuous enhancement of the guest experience

• Maintain regular and reliable attendance in alignment with company standards and operational needs

• Embrace flexibility by performing other duties as assigned to support team and organizational goals

Your Experience Includes:

• 5+ years in food and beverage operations within a hospitality environment

• 2+ years leading managers and teams in a high-volume food and beverage operation

• Progressive responsibility across multiple outlets, restaurants, lounges, room service operations, or similar service environments preferred

• Demonstrated knowledge of budgeting, forecasting, labor management, inventory control, purchasing, and cost management practices

• Knowledge of food safety, sanitation, alcohol service, and regulatory requirements

• Ability to interpret operational and financial performance metrics to support business decisions

• Proficiency with point-of-sale systems and food and beverage technology platforms

• Background in a hotel, resort, or other complex hospitality environment preferred

Who You Will Supervise:

Food & Beverage Outlet Department Heads