Room Service Assistant Manager - Loews Hotels Universal Orlando

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

• The Assistant Manager helps the IRD Manager to lead a team of Service Professionals to the common goal of providing exemplary products and services for the guest, adhering to the brand concept and exceeding the standards of the owner and the brand team.

• MUST HAVE HOTEL EXPERIENCE
• Oversee all aspects of the daily operation of the hotel's Room Service operation.
• Supervise all Room Service personnel.
• Respond to guest complaints in a timely manner.
• Work with other F&B managers and keep them informed of F&B issues as they arise.
• Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through the time management system.
• Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
• Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily.
• Provide feedback and appraisals as necessary.
• Coordinate and monitor all phases of Loss Prevention in the Room Service operation.
• Ensure compliance with In Room Dining SOP's.
• Ensure the training of employees on SOP's, report preparation and technical job tasks.
• Ensure effective communication between shifts.
• Supervise the room service area in order to attract, retain, and motivate the employees.
• Ensure optimal level of service, quality, and hospitality are provided to guest.
• Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests
• Ensure the timeliness and accuracy of the amenity set-up and delivery.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Ensure that Hospitality Suites are being set-up, serviced and broken down in a timely manner and according to instructions
• Monitor and maintain cleanliness of In-Room Dining areas and work areas
• Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated.
• Attend interdepartmental meetings to ensure good cross communication between departments.
• Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs.
• Ensure all current Accounting and Human Resources policies are being adhered to.
• Report any issues or grievances to the Director of Restaurants and or Human Resources.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Prepare and submit required reports in a timely manner.
• Creating the Dining Experience
• Impeccable Guest Relations
• Courtesy in an authentic manner
• Contributing knowledge and making appropriate suggestions to enhance the guest experience
• Professionalism and employee presence
• Business Components
• Excellent cash handling
• Maintaining exemplary standards for health, sanitation, and safety
• Knowledge of inventory and cost-control procedures
• Understanding of escalation and reporting procedures

• MUST HAVE HOTEL F&B MANAGEMENT EXPERIENCE
• Perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.