Director of Security

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.

Job Specific

  • Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
  • Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
  • Direct and maintain continuous physical property rounds by Security personnel
  • Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
  • Resolve, document, and track all security related issues or problems
  • Interact and coordinate activities with Risk Management
  • Respond to all general liability insurance claims
  • Chair property Safety Committee and coordinate all monthly safety meetings
  • Direct the development of hotel safety incentive/loss prevention program
  • Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure
  • Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
  • Maintain drivers list of hotel employees who are approved to operate company vehicles
  • Review all reports regularly for completeness and accuracy
  • Evaluate changes in guest needs, the hotels guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.
  • Compile monthly reports and forward to corporate office
  • Inform General Manager of all matters concerning safety and security
  • Prepare annual department budget and manage department costs, updating the budget if operational forecasts change significantly
  • Produce weekly schedules
  • Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures
  • Work with hotel department managers to coordinate hotel safety program
  • Work with department managers to develop customized work area safety sheets
  • Maintain adherence to Bloodborne Pathogen Exposure Control program.  Train personnel regarding policies and procedures.  Have appropriate equipment located at hotel.
  • Set and maintain standards for all investigations
  • Conduct detailed investigations into work-related injuries
  • Responsible for the search, storage and return of all lost and found items
  • Maintain and update master files of all MSDS information for all hotel departments.  Ensure that all departments have correct information accessible to staff.
  • Conduct an annual inventory of all chemicals used by all departments in the hotel
  • Instruct and supervise new Security personnel during their first few months of employment
  • Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
  • Whenever feasible, rotate job assignments to expand each Security Officers experience and understanding of various safety functions
  • Coordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees
  • Oversee TIPS and first-aid training of all Security officers
  • Oversee scheduling of all Security personnel
  • Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information
  • Network with other local hotel Security Directors to discuss security related issues
  • Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production
  • Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system
  • Develop and maintain all alarm systems, including cashiers hold-up button, accountants safe, and fire alarms
  • Maintain CCTV security system and radio and paging equipment
  • Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information
  • Maintain comparison statistics:
  • Room losses
  • Total number of incidents
  • Number of employee accidents and resultant cost in terms of money and lost work
  • Number of guest accidents
  • Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures)
  • Coordinate random bag and locker checks as necessary
  • Review/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines
  • Other duties as assigned

General

  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards  Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards

Qualifications

  • Excellent communication skills - oral and written
  • Outstanding organization, planning, and leadership skills
  • Thorough knowledge of OSHA regulations
  • Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnelAble to make decisions on imperfect information
  • Agility in multi-tasking
  • Bias toward action
  • Strong investigative skills
  • Able to work a flexible schedule, including weekends and holidays

Education: 

  • Bachelor degree in related field

Experience: 

  • Minimum five years experience as a hotel Director of Security or five years law enforcement management experience

Loews Ventana Canyon Tucson, AZ

Full time

Posted March 20, 2024

R0061751